Shipping policy

Shipping Policy — Maison Lamiè

At Maison Lamiè, each piece is handcrafted and one of a kind. Shipping is handled with the same care as the creation process.

Processing Time

Orders are prepared within 3–7 business days after purchase confirmation.
Each piece is carefully inspected, packed, and protected for transit.

Shipping Methods

We ship via DHL or FedEx for reliability and secure international delivery.

Shipping rates are calculated at checkout or confirmed after purchase for larger works.

Delivery Times

  • United States: 2–5 business days after dispatch
  • International: 3–10 business days depending on destination

Delivery timelines may vary due to customs or carrier delays.

Shipping Costs

Shipping costs are calculated based on size, weight, and destination.
For oversized or high-value pieces, a custom shipping quote may be required before final confirmation.

Customs & Duties (International Orders)

International orders may be subject to customs duties and import taxes.
These fees are the responsibility of the buyer and are not included in the purchase price.

Packaging

All pieces are packaged using protective, multi-layer materials to ensure safe arrival.
We treat every shipment as a fragile artwork—because it is.

Order Tracking

Once your order ships, you will receive a tracking number via email.

Damaged or Lost Items

If your order arrives damaged:

  • Contact us within 48 hours of delivery
  • Include photos of the item and packaging

We will work with the carrier to resolve the issue promptly.

Shipping Address

Please ensure your shipping address is correct at checkout.
Maison Lamiè is not responsible for delays or losses due to incorrect information.